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Q What is your response time for after-sales issues?
A We promise to respond within 12 hours of receiving feedback and provide a full solution or shipping arrangement within 48 hours to protect your brand's reputation.
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Q Is there a technical support team for installation?
A Yes. Our team of after-sales engineers is available via video call, email, or IM to provide one-on-one technical guidance for you or your contractors.
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Q Do you provide free spare parts with the order?
A For full container orders, we provide 1%-2% of common spare parts (e.g., remotes, heating wires, LED strips) for free to help you quickly handle minor end-user issues.
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Q What is your warranty policy?
A We offer a 12 to 24-month warranty on key components like motherboards, motors, and LED modules. For non-accidental damage, we provide free replacement parts.
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Q Can you handle DDP (Delivered Duty Paid) shipping?
A For certain countries (e.g., US, Europe, SE Asia), we offer DDP services, including customs clearance and duties. You can simply wait for the goods at your doorstep without any paperwork.
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Q Do you ship internationally?
A Yes, our products are exported to over 100 countries. We work with major lines like MAERSK and COSCO to provide sea freight (FOB/CIF) or door-to-door delivery services.
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Q What is the production lead time for a full container?
A Typically within 25 to 35 days after receiving the deposit and confirming all details. Production efficiency is our core strength, and we provide detailed schedules.
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Q What is the MOQ for OEM orders?
A The MOQ for OEM orders is typically 50 units. For logo printing on existing models, it can be as low as 20 units. For entirely new molds, the MOQ depends on the specific design.
