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Q What is the lead time for customized orders?
A It depends on complexity. Typically, small customizations like logo printing take 15-20 days. Deep customizations, such as new exterior designs, take 35-45 days, including prototyping and confirmation stages.
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Q Can I customize the fireplace dimensions?
A Yes. In addition to standard sizes, we can customize specific lengths, heights, and depths according to your project needs. We even offer curved or L-shaped fireplaces for unique spaces.
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Q Can I have my own logo on the product?
A Yes. We can display your logo on the fireplace panel, control panel, or packaging via silk-screening, laser engraving, or metal nameplates to enhance your brand presence.
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Q Do you offer OEM/ODM services?
A Absolutely. We have a professional R&D team and a 10,000 sqm factory. We can provide private labeling (OEM) or design and develop entirely new appearances from scratch (ODM) based on your requirements.
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Q Is it safe to leave the fireplace on while sleeping?
A Yes, it is much safer than gas or wood-burning fireplaces. You can use the timer function for auto-shutoff and the thermostat to maintain a comfortable temperature for a worry-free sleep.
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Q Do electric fireplaces produce carbon monoxide?
A Not at all. Electric fireplaces are powered by electricity and involve no combustion. They produce no smoke, ash, or carbon monoxide, making them truly eco-friendly products.
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Q What international certifications do your fireplaces have?
A Our products have undergone rigorous certification for various markets, including ETL/UL for North America, CE/GS for Europe, SAA for Australia, and CCC for China, ensuring hassle-free global export.
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Q Are the logs and decorative crystals interchangeable?
A Yes. Our packages typically include both realistic hand-painted logs and clear crystals. You can easily swap them out to match your interior design style whenever you like.
